FAQ's
Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: How do I place an order?
A: Simply add items to your cart, proceed to checkout, and complete payment. You’ll receive a confirmation email after your order is placed.
Q: What payment methods do you accept?
A: We accept [list payment methods, e.g., Credit/Debit Cards, PayPal, Apple Pay, etc.].
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within [1] hours after purchase. Once shipped, changes are not possible.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location:
- Standard Shipping: [7-15] business days
- Express Shipping: [5-10] business days
Q: Do you offer international shipping?
A: Yes, we ship to [ALL COUNTRIES]. International shipping times may vary based on customs processing.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within [30] days of delivery. Items must be unused, in original packaging. Some items (e.g., digital products, personalized items) are non-returnable.
Q: How do I request a refund?
A: Contact us at [Support@aurastore.ltd] with your order number. Once we receive and inspect the item, we will process your refund within [5-10] business days.
4. Products & Stock
Q: Are your products authentic?
A: Yes, all products sold on [AURA STORE] are 100% authentic and sourced from trusted manufacturers.
Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up for restock notifications on the product page.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
📧 Email: [Support@aura-store.store]
💬 Live Chat on our website
6. Discounts & Promotions
Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter or follow us on social media for exclusive offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be used per order, unless otherwise stated.
