Refund Policy
Refund & Return Policy
At [AURA STORE], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund process as outlined below.
1. Eligibility for Returns
You may request a return if:
✅ The item is returned within [30] days of delivery.
✅ The item is unused, unworn, and in its original packaging with all tags attached.
2. How to Request a Return
- Contact Us: Email us at [Support@aura-store.store] with your order number, reason for return, and photos (if applicable).
- Approval: Once approved, we will provide return instructions.
- Shipping: Return the item using a trackable shipping method. The buyer is responsible for return shipping costs unless the return is due to our error.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you via email.
- Approved refunds will be processed within [5-10] business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We replace defective or damaged items at no extra cost. If you need an exchange, contact us within [10] days of receiving your order.
5. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check with your bank or credit card company.
- If the refund is still missing, contact us at [Support@aura-store.store].
6. Return Shipping Costs
- The customer is responsible for return shipping costs unless the return is due to an error on our part.
- 7. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within [10] days with photos, and we will send a replacement or issue a refund.
8. Contact Us
For any refund or return inquiries, reach out to us at:
📧 Email: [Support@aura-store.store]
